Privacy Policy
Last updated: 10 July 2025
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Email: [email protected]
What information we collect, use, and why
We collect or use the following information for the purposes listed below:
- To provide and improve products and services for clients: Names and contact details
- For the operation of client or customer accounts: Names and contact details
- For dealing with queries, complaints or claims: Names and contact details
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website. Your rights include:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure: You have the right to ask us to delete your personal information.
- Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing: You have the right to object to the processing of your personal data.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases
Our lawful bases for collecting or using personal information are:
- Consent: we have permission from you after we gave you all the relevant information.
- Contract: we have to collect or use the information so we can enter into or carry out a contract with you.
- Legal obligation: we have to collect or use your information so we can comply with the law.
Where we get personal information from
We get personal information directly from you.
How long we keep information
We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113